Legal
Infrastructure
Privacy Policy
Effective Date: July 2026
Data Controller: GlacierAnchorWorks, 08750, Crer. Nostra Senyora de Lourdes 26 002 0001, Molins de Rei Barcelona, Spain. Contact: [email protected]
1. Introduction and Scope
GlacierAnchorWorks (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all visitors and clients in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and the ePrivacy Directive 2002/58/EC. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our website, services, or business operations.
2. Categories of Personal Data Collected
We may collect and process the following categories of personal data:
- Identity Data: Full name, company name, job title.
- Contact Data: Email address, telephone number, postal address.
- Technical Data: IP address, browser type and version, operating system, device identifiers, referring URLs, and page interaction data collected through server logs and analytics tools.
- Communication Data: Information contained in correspondence you send to us, including inquiry forms and email communications.
- Cookie Data: Usage data collected through cookies and similar tracking technologies as described in our Cookies Policy below.
3. Legal Bases for Processing
We process your personal data on the following legal bases under Article 6(1) GDPR:
- Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing purposes, such as receiving marketing communications.
- Contractual Necessity (Art. 6(1)(b)): Where processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
- Legitimate Interest (Art. 6(1)(f)): Where processing is necessary for our legitimate interests (e.g., improving our services, ensuring website security, preventing fraud), provided such interests are not overridden by your fundamental rights.
- Legal Obligation (Art. 6(1)(c)): Where we are required to process data to comply with applicable laws or regulatory obligations.
4. Purposes of Data Processing
Your personal data is processed for the following purposes:
- Responding to your inquiries and providing requested information about our services.
- Performing contractual obligations, delivering agreed services, and managing project workflows.
- Improving our website, services, and user experience through analytics and performance monitoring.
- Maintaining the security and integrity of our website and IT infrastructure.
- Complying with legal, regulatory, and tax obligations applicable to our business operations.
- Sending service-related communications and, where you have opted in, marketing materials.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. Client project data is retained for a maximum of five (5) years following the conclusion of the last contracted service. Inquiry data that does not result in a contractual relationship is deleted within twelve (12) months of receipt. Technical and analytics data is aggregated and anonymized after a maximum retention period of twenty-six (26) months.
6. Data Sharing and Transfers
We do not sell your personal data. We may share your data with the following categories of recipients:
- Service providers who assist in our operations (hosting providers, payment processors, analytics platforms), bound by Data Processing Agreements.
- Professional advisors (legal, accounting, insurance) where disclosure is necessary for the provision of their services.
- Public authorities or regulatory bodies where required by law or valid legal process.
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adherence to adequacy decisions under Article 45 GDPR.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access (Art. 15): Request confirmation of whether we process your data and obtain a copy.
- Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
- Right to Erasure (Art. 17): Request deletion of your data where there is no compelling legal ground for continued processing.
- Right to Restrict Processing (Art. 18): Request limitation of processing in specific circumstances.
- Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at [email protected]. We will respond within thirty (30) days of receiving your verified request.
8. Data Protection Authority
If you are unsatisfied with our handling of your personal data, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD): www.aepd.es, C/ Jorge Juan 6, 28001 Madrid, Spain.
Refund Policy
Effective Date: July 2026
Service Provider: GlacierAnchorWorks, 08750, Crer. Nostra Senyora de Lourdes 26 002 0001, Molins de Rei Barcelona, Spain
1. Scope
This Refund Policy applies to all digital services, consulting engagements, and development projects contracted with GlacierAnchorWorks. By engaging our services, you acknowledge and agree to the terms outlined below.
2. Project-Based Refunds
As our services involve custom development and bespoke digital engineering, refunds are evaluated on a case-by-case basis relative to completed project milestones:
- Pre-Engagement Cancellation: If a project is cancelled before any work has commenced (defined as the official kick-off meeting or first invoice date), a full refund of any advance payment will be issued within fourteen (14) business days.
- Mid-Project Cancellation: If a project is cancelled after work has commenced, payment is retained for all milestones already completed and approved. Any pre-paid amounts for uncompleted milestones will be refunded on a pro-rata basis, minus a 10% administrative fee to cover committed resource allocation.
- Post-Delivery Disputes: If you believe delivered work does not meet the agreed specifications documented in the project brief, you must notify us in writing within fourteen (14) days of delivery. We will review the claim and, if substantiated, either remedy the deficiencies or issue a proportional refund.
3. Recurring Services
For ongoing retainer or subscription-based services, cancellations must be submitted in writing at least thirty (30) days before the next billing cycle. No refund is issued for partial months of service already rendered.
4. Refund Processing
Approved refunds are processed within fourteen (14) business days to the original payment method. Stripe-processed payments are refunded directly through the Stripe dashboard. For international transfers, processing may take an additional five (5) business days.
5. Non-Refundable Items
The following are non-refundable: domain registration fees, third-party software licenses procured on your behalf, stock imagery or asset purchases, and fees for work completed and approved through the milestone approval process.
Terms of Service
Effective Date: July 2026
Provider: GlacierAnchorWorks, 08750, Crer. Nostra Senyora de Lourdes 26 002 0001, Molins de Rei Barcelona, Spain (“the Provider,” “we,” “us”)
1. Acceptance of Terms
By accessing our website, engaging our services, or entering into a project agreement with GlacierAnchorWorks, you (“the Client”) agree to be bound by these Terms of Service. If you do not agree, you must not use our services or website.
2. Scope of Services
All services are defined in individual project proposals or statements of work (SOWs) agreed upon by both parties. The Provider delivers custom digital engineering, web development, and consulting services. Any work outside the agreed SOW scope requires a separate written change order with updated pricing and timelines.
3. Intellectual Property
Upon full payment of all outstanding invoices, the Client receives a perpetual, non-exclusive license to use all custom code, designs, and digital assets created specifically for the Client under the applicable project agreement. The Provider retains the right to use general methodologies, frameworks, and non-proprietary knowledge developed during the engagement. Pre-existing libraries, tools, and components used in development remain the property of the Provider or their respective licensors.
4. Payment Terms
Invoices are issued according to the milestone schedule defined in the project agreement. Payment is due within fourteen (14) days of invoice date unless otherwise agreed in writing. Late payments incur a statutory interest rate of 8 percentage points above the ECB base rate, in accordance with Directive 2011/7/EU on late payment in commercial transactions. The Provider reserves the right to suspend work if payment is overdue by more than fifteen (15) days.
5. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information exchanged during the engagement. This obligation survives the termination of the agreement for a period of three (3) years. Confidential information shall not be disclosed to third parties without prior written consent, except where required by law.
6. Limitation of Liability
To the maximum extent permitted by applicable law, the Provider’s total aggregate liability under any project agreement shall not exceed the total fees paid by the Client under that agreement. The Provider shall not be liable for indirect, consequential, incidental, or punitive damages, including but not limited to loss of profits, data, or business opportunity. This limitation does not apply to liability arising from willful misconduct or gross negligence.
7. Data Protection
Both parties act as independent data controllers. Where the Provider processes personal data on behalf of the Client in the course of service delivery, a separate Data Processing Agreement (DPA) shall be executed in compliance with Article 28 GDPR.
8. Termination
Either party may terminate a project agreement with thirty (30) days’ written notice. In the event of termination, the Client is obligated to pay for all work completed and approved up to the termination date. Pre-paid amounts for uncompleted milestones are refundable in accordance with the Refund Policy above.
9. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or related to these terms shall be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain, without prejudice to the Client’s right to bring proceedings in their country of residence under applicable consumer protection regulations.
10. Amendments
The Provider reserves the right to amend these Terms of Service at any time. Changes take effect upon publication on this page. Continued use of our services following publication constitutes acceptance of the amended terms. Material changes affecting active project agreements will be communicated in writing with a minimum of thirty (30) days’ notice.